Below you will find answers to some frequently asked questions. Please contact us if you do not find the answer you are looking for.
How do I know my purchase is secure?
Anytime a web page asks you for sensitive information, you need to be able to identify if the page is secure or not. Secure Sockets Layer (SSL) was created for this very purpose. It encrypts the data before transmitting it across the web. Check the web page URL after you press the "checkout" button. Normally, when browsing the web, the URLs (web page addresses) begin with the letters "http". However, over a secure connection the address displayed should begin with "https" - note the "s" at the end. This is proof that the checkout process is secure.
How long will it take to ship my order?
Most orders typically ship 1 to 3 business days from order placement. If it is needed immediately we offer expedited shipping. Feel free to inquire prior to placing your order.
How is the merchandise shipped?
We ship our products in top grade cardboard boxes and use spray molding foam to ensure your purchase arrives safely. Product ships UPS Ground unless other services have been paid for or other arrangements have been made.
What is the Return Policy?
100% Satisfaction Guaranteed. There are restrictions, so we suggest you read the Return Policy in its entirety.
Is the product safe outdoors?
Yes. The product is ready for the outdoors. We suggest you use common sense during extreme weather by placing birdbaths, fountains, planters etc… indoors during freezing conditions. The Industrial strength sealant we use has a life span of 5 years. But, it certainly can not hurt to re-seal your product once a year.
Can I paint your product
Our product is sealed with an industrial strength sealant so some paints will not adhere. Although we do not offer this as a service, occasionally we have hand painted our artwork and we have had success with acrylic paints. We recommend re-sealing the statue when you're finished painting. If you know in advance you are going to paint a statue then you should order the statue in our classic color with natural finish and request us to not seal the statue.
Is the product reinforced?
We use 3/8" steel rebar and a 1/4" fiberglass rebar for those items requiring reinforcement.
Do the containers have drainage holes?
Yes, all containers have been plumbed for drainage unless otherwise noted (check product description). You can special order items with or without drainage.
How can my company become a distributor of this product?
Click on the section marked "Wholesale" on the top menu and follow the instructions. You must have a valid Resale License and/or an appropriate Tax ID # to view those pages in their entirety.