- Cleaning: If indoors wipe with soft damp cloth. If outdoors rinse with garden hose.
- Premium Stains/High Gloss Finish: If you upgraded your purchase to include either or both of these topical applications, clean them as instructed above. Please note care should be taken not to scratch these surfaces.
- Drainage: All containers have drainage holes unless otherwise noted. Use plastic liners for indoor displays.
- Freezing: there are few man made materials that are impervious to freezing thawing conditions. Our product is ultra durable and can be placed outdoors during freezing conditions however absolutely not if it is a vessel of any sort or has any design features that can hold water. If the artwork is going to be under snow, it becomes so very difficult to enjoy it, why not relocate indoors during winter months.
- Enter “dsgardenshop photo contest” in subject line.
- Include your email address, name, city, state and where the photo was taken.
- Include (1) photo attachment with the following specifications:
- Original photos only. Do not crop. Do not edit.
- Must be 300 dpi and jpeg format.
- Do not include people.
- Return shipment must be postmarked within 14 days of delivery date.
- Shipping and handling fees are non-refundable regardless of coupons, promotions, flat or discounted shipping rates. Customer is responsible for 100% of initial shipping & handling costs. Return shipping is the responsibility of the customer.
- Product returned without Return Authorization number will not be accepted.
- Product must be returned in original packaging when possible.
- Sale items or “Seconds” are non-refundable.
- Special orders, customization are non-refundable.
- All refunds will be issued in the original form of payment.
- If you would like to return an item and it falls outside 14 days or our guidelines we may charge a 25% re-stocking fee.
- Wholesale accounts must follow guidelines under Wholesale Terms & Conditions.
- We will determine in advance whether we can save the original or if repairs are necessary.
- We will safely return the original to you postage free.
- We will give a free reproduction or offer you a credit for the same value.
- Seconds are discounted up to 75% off. The discount depends on the severity of the blemish.
- Seconds are distinguished with red paint on the bottom.
- Seconds are non-refundable.
- We ship to United States and Canada. We offer Ground and Expedited Services with UPS.
- Same Day Shipping may be possible upon request. You must place your order before 12 pm (pst) and the item(s) must be in stock.
- Most packages ship within 1-3 business days, however large items ship Common Carrier and shipping time is determined by the carrier. Expect a two week turnaround for east coast shipments. We will upload tracking information upon product departure.
- Shipping costs are calculated according to weight and destination. You are able to see shipping costs prior to purchase. Place the item(s) in your cart, click the “Calculate Shipping” tab, enter your state and zip code and viola’.
- Alaska, Hawaii and Puerto Rico destinations must choose an Expedited Service.
- If you would like to ship outside United States or Canada then choose payment option “phone in” order. We will contact you with estimated shipping costs and you can determine whether or not you want to proceed with your order.
- Packaging: Have you ever made a purchase and to your dismay the item arrives broken well rest assured we have been packaging statues for as long as we have been making statues. Every item is professionally packaged in top grade heavy corrugated cardboard boxes. We use a very dense spray molding foam which ensures your purchase stays put inside the box. When you open your package the first thing you will see is a warning slip giving you a few tips on how to unwrap. If you purchased multiple items it is imperative you follow these tips.
Designer Stone, Inc. provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property.
Designer Stone, Inc. expressly disclaims any duty to update or revise the materials on this site, although Designer Stone, Inc. may modify the materials at any time without notice.
By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site.
You further acknowledge that Designer Stone, Inc. shall not be liable for any damages or any kind related to your use of this site. You agree to defend, indemnify and hold Designer Stone, Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.
Privacy and Security
Designer Stone, Inc. does not share the information you provide with any outside company or third party. If you sign up to receive our newsletter, we will periodically send you updates on new items, promotions and added features to the website.
You can feel confident when placing online orders with Designer Stone Garden Shop, because every order is secure. Your computer and our server send data back and forth in an encrypted format that guarantees safe and secure transmission of all information. We do not store credit card information on our server.
All rights reserved. All site contents and their arrangement are copyrighted in the U.S. and worldwide by international treaty by Designer Stone, Inc. and its suppliers. This site and all its contents are intended solely for personal, non-commercial use. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the site or any related software.