Terms & Conditions

Policies & Usage Terms

Return Policy

We have been manufacturing our cast-stone garden goods and distributing through some of the most reputable garden centers for some time. With this experience comes a confidence that you will be entirely pleased with all aspects of your purchase.

This being said, we offer a 14-day Hassle Free Satisfaction Guarantee.

If you are less than pleased with you purchase, simply contact us within 14 days of delivery and we will discuss your exchange, credit or refund options. All refunds will be issued in the original form of payment.

  • Shipping and handling fees are non-refundable regardless of any coupons, promotional, flat or discounted rates. Customer is responsible for 100% of initial shipping & handling costs. Return shipping is the responsibility of the customer.
  • Damaged goods due to package mishandling must be claimed within 3 business days of delivery.
  • Product returned without Return Authorization will not be accepted.
  • Product must be returned in original packaging when possible.
  • Discounted items or “Seconds” are non-refundable.
  • Special orders or customization are non-refundable.
  • If you would like to return an item and it falls outside our guidelines we may charge a 25% re-stocking fee.
  • Wholesale accounts must follow guidelines under Terms & Conditions.

Because our product is commonly placed outdoors, these guidelines must be followed precisely to ensure the product is not worn or damaged and can be re-sold as new. Refunds will not be approved until the product has been returned and inspected by Designer Stone. We will not grant any refunds for products damaged due to customer neglect.

Privacy and Security

Designer Stone, Inc. does not share the information you provide with any outside company or third party. If you sign up to receive our newsletter, we will periodically send you updates on new items, promotions and added features to the website.

You can feel confident when placing online orders with Designer Stone Garden Shop, because every order is secure. Your computer and our server send data back and forth in an encrypted format that guarantees safe and secure transmission of all information. We do not store credit card information on our server.

All rights reserved. All site contents and their arrangement are copyrighted in the U.S. and worldwide by international treaty by Designer Stone, Inc. and its suppliers. This site and all its contents are intended solely for personal, non-commercial use. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the site or any related software.

Disclaimer

Designer Stone, Inc. provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property.

Designer Stone, Inc. expressly disclaims any duty to update or revise the materials on this site, although Designer Stone, Inc. may modify the materials at any time without notice.

By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site.

You further acknowledge that Designer Stone, Inc. shall not be liable for any damages or any kind related to your use of this site. You agree to defend, indemnify and hold Designer Stone, Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

How do I know my purchase is secure?
Anytime a web page asks you for sensitive information, you need to be able to identify if the page is secure or not. Secure Sockets Layer (SSL) was created for this very purpose. It encrypts the data before transmitting it across the web. Check the web page URL after you press the "checkout" button. Normally, when browsing the web, the URL (Web page addresses) begins with the letters "http". However, over a secure connection the address displayed should begin with "https" - note the "s" at the end. This is proof that the checkout process is secure.
How long will it take to ship my order?
Most orders typically ship 1 to 3 business days from order placement. If it is needed immediately we offer expedited shipping. Feel free to inquire prior to placing your order.
How is the merchandise shipped?
We ship our products in top grade cardboard boxes and use spray molding foam to ensure your purchase arrives safely. Product ships UPS Ground unless other services have been paid for or other arrangements have been made.
What is the Return Policy?
100% Satisfaction Guaranteed. There are restrictions, so we suggest you read the Return Policy in its entirety.
Is the product safe outdoors?
Yes. The product is ready for the outdoors. We suggest you use common sense during extreme weather by placing birdbaths, fountains, planters etc… indoors during freezing conditions. The Industrial strength sealant we use has a life span of 5 years. But, it certainly can not hurt to re-seal your product once a year.
Can I paint your product
Our product is sealed with an industrial strength sealant so some paints will not adhere. Although we do not offer this as a service, occasionally we have hand painted our artwork and we have had success with acrylic paints. We recommend re-sealing the statue when you're finished painting. If you know in advance you are going to paint a statue then you should order the statue in our classic color with natural finish and request us to not seal the statue.
Is the product reinforced?
We use 3/8" steel rebar and a 1/4" fiberglass rebar for those items requiring reinforcement.
Do the containers have drainage holes?
Yes, all containers have been plumbed for drainage unless otherwise noted (check product description). You can special order items with or without drainage.
How can my company become a distributor of this product?
Click on the section marked "Wholesale" on the top menu and follow the instructions. You must have a valid Resale License and/or an appropriate Tax ID # to view those pages in their entirety.