Terms & Conditions

Policies & Usage Terms

Return Policy

We have been manufacturing our cast-stone garden goods and distributing through some of the most reputable garden centers for some time. With this experience comes a confidence that you will be entirely pleased with all aspects of your purchase.

This being said, we offer a 14-day Hassle Free Satisfaction Guarantee.

If you are less than pleased with you purchase, simply contact us within 14 days of delivery and we will discuss your exchange, credit or refund options. All refunds will be issued in the original form of payment.

  • Shipping and handling fees are non-refundable regardless of any coupons, promotional, flat or discounted rates. Customer is responsible for 100% of initial shipping & handling costs. Return shipping is the responsibility of the customer.
  • Damaged goods due to package mishandling must be claimed within 3 business days of delivery.
  • Product returned without Return Authorization will not be accepted.
  • Product must be returned in original packaging when possible.
  • Discounted items or “Seconds” are non-refundable.
  • Special orders or customization are non-refundable.
  • If you would like to return an item and it falls outside our guidelines we may charge a 25% re-stocking fee.
  • Wholesale accounts must follow guidelines under Terms & Conditions.

Because our product is commonly placed outdoors, these guidelines must be followed precisely to ensure the product is not worn or damaged and can be re-sold as new. Refunds will not be approved until the product has been returned and inspected by Designer Stone. We will not grant any refunds for products damaged due to customer neglect.

Privacy and Security

Designer Stone, Inc. does not share the information you provide with any outside company or third party. If you sign up to receive our newsletter, we will periodically send you updates on new items, promotions and added features to the website.

You can feel confident when placing online orders with Designer Stone Garden Shop, because every order is secure. Your computer and our server send data back and forth in an encrypted format that guarantees safe and secure transmission of all information. We do not store credit card information on our server.

All rights reserved. All site contents and their arrangement are copyrighted in the U.S. and worldwide by international treaty by Designer Stone, Inc. and its suppliers. This site and all its contents are intended solely for personal, non-commercial use. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the site or any related software.

Disclaimer

Designer Stone, Inc. provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property.

Designer Stone, Inc. expressly disclaims any duty to update or revise the materials on this site, although Designer Stone, Inc. may modify the materials at any time without notice.

By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site.

You further acknowledge that Designer Stone, Inc. shall not be liable for any damages or any kind related to your use of this site. You agree to defend, indemnify and hold Designer Stone, Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.