Is my purchase secure?
Absolutely! Our website is powered by Shopify so credit card and order data is always encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.
How Long Will It Take to Ship My order?
Most orders typically ship 1 to 3 business days from order placement. If it is needed immediately, we offer expedited shipping. Feel free to inquire prior to placing your order.
How is the Merchandise Shipped?
We ship our products in top grade cardboard boxes and use spray molding foam to ensure your purchase arrives safely. Product ships UPS Ground unless other services have been paid for or other arrangements have been made.
For more details on shipping, please click here.
How Do I Care for My Product?
Cleaning: If indoors wipe with soft damp cloth. If outdoors rinse with garden hose.
Premium Stains/High Gloss Finish: If you upgraded your purchase to include either or both of these topical applications, clean them as instructed above. Please note care should be taken not to scratch these surfaces as they are only applied to the surface.
What is the Return Policy?
Please click here to view the Return Policy in its entirety.
Can I Put My Product Outdoors?
Yes. The product is ready for the outdoors. We suggest you use common sense during extreme weather by placing birdbaths, fountains, planters etc… indoors during freezing conditions. The Industrial strength sealant we use has a life span of 5 years. But, it certainly can not hurt to re-seal your product once a year.
Can I Paint My Product?
Our product is sealed with an industrial strength sealant so some paints will not adhere. Although we do not offer this as a service, occasionally we have hand painted our artwork and we have had success with acrylic paints. We recommend re-sealing the statue when you're finished painting. If you know in advance you are going to paint a statue then you should order the statue in our classic color with natural finish and request us to not seal the statue.
Is the product reinforced?
We use 3/8" steel rebar and a 1/4" fiberglass rebar for taller items requiring reinforcement.
Do the Planters and Containers Have Drainage Holes?
Yes, all containers have been plumbed for drainage unless otherwise noted (check product description). You can special order items with or without drainage.
Can My Company Become a Distributor of This Product?
For those interested in wholesale, please click here.