Return Policy

We have been manufacturing our cast-stone garden goods and distributing through some of the most reputable garden centers for some time. With this experience comes a confidence that you will be entirely pleased with all aspects of your purchase.

This being said, we offer a 14-day Hassle Free Satisfaction Guarantee.

If you are less than pleased with you purchase, simply contact us within 14 days of delivery and we will discuss your exchange, credit or refund options. All refunds will be issued in the original form of payment.

  • Shipping and handling fees are non-refundable regardless of any coupons, promotional, flat or discounted rates. Customer is responsible for 100% of initial shipping & handling costs. Return shipping is the responsibility of the customer.
  • Damaged goods due to package mishandling must be claimed within 3 business days of delivery.
  • Product returned without Return Authorization will not be accepted.
  • Product must be returned in original packaging when possible.
  • Discounted items or “Seconds” are non-refundable.
  • Special orders or customization are non-refundable.
  • If you would like to return an item, we may charge a 20% re-stocking fee.
  • Wholesale accounts must follow guidelines under Terms & Conditions.

Because our product is commonly placed outdoors, these guidelines must be followed precisely to ensure the product is not worn or damaged and can be re-sold as new. Refunds will not be approved until the product has been returned and inspected by Designer Stone. We will not grant any refunds for products damaged due to customer neglect.