- We ship to the USA & Canada.
- FREE Shipping to the 48 contiguous states: Most order ship via UPS Ground. Typically delivered within 1-5 business days once it departs from our California production studio. Tracking will be uploaded to your order once your order is processed.
- AK, HI, PR and US protectorate destinations must choose "Expedited Shipping Service". Shipping cost vary according to package dimensions, destination and expedited service.
- Other Countries: For shipping quotes to other countries please inquire via Support@DesignerStoneInc.com. Include the item(s) you are interested in and the destination address. Overseas shipping services can typically cost 1-3 times more than the order value.
- Lead Time: Orders typically depart within 1-3 business days but if an order is in-stock it could possibly depart the very same day. If an order needs to be made, this requires minimum of 1-3 days to process, handcraft, finish, cure, seal and package. Other factors may extend the standard lead time, such as product demand, seasonal demand, weather, quantity ordered, customization, specialty colors etc...
- Frustration Free Packaging: Rest assured we have been packaging & shipping statuary for as long as we have been making statuary (over 25 years). Your order will be professionally packaged in quality corrugated cardboard boxes using "frustration-free" custom spray molded foam. This ensures your purchase arrives snug and intact and you are elated and not frustrated.
- Arrival Date: A lot goes into handcrafting our specialty products. We do not guarantee any order to ship by or arrive by any such date. Please understand, once a product leaves our facility it is quite literally out of our hands. If you have a deadline please be proactive and communicate your delivery goal and we will do our very best to help you achieve that date. We offer Expedited Shipping and "Rush My Order" services which can reduce the turn around substantially.
- Expedited Shipping: When ground transit is just too slow, we offer a few expedited shipping options to reduce the number of transit days. eg. UPS "Same-Day", "2-Day" or "3-Day". These services represent the number of business transit days from when the order leaves our facility.
- "Rush My Order" is usually a less expensive option than Expedited Shipping and can save valuable time. If you need your order to depart immediately, this is the right option. Bypass all other orders and skip the processing, manufacturing and packaging lines; getting your order shipped out ahead of others. Think of it a "Fast Pass". Our goal is to have your order ship within 0-2 business days. If interested please email Support@DesignerStoneInc.com with quantity, item(s), color(s) and we will respond with a clear departure date based on your order. "Rush My Order" service costs 25% of the sub total (not less than $25). If we cannot achieve the agreed departure date we will refund this service fee. If Expedited Shipping is also required that service is additional.
- Large items and/or large orders that are unable to ship via UPS Ground will ship Common Carrier. This shipping service is additional and varies according to pallet weight, destination, shipping company and additional service that may be required. Such as "Appointment" and/or "Lift gate". We will e-mail tracking information upon product departure.